Terms of Service

These Terms & Conditions govern the provision of freelance services by myself (the “Business”) to you (the “Client”). By engaging with any of my services, including web design, graphic design, video editing, content creation, or mentorship, you agree to be bound by the following terms.
 

1. Free Consultation

I offer an initial no-obligation consultation to discuss your project requirements and discuss my abilities:

• Web Design, Video Editing & Content Creation: Up to 60 minutes

• Graphic Design: Up to 30 minutes

• Content Creator Mentorship: Up to 30 minutes, including initial advice and a follow-up plan

Following this consultation, I will send you a written summary within 48 hours outlining the estimated timeframe, costs, and project scope. No work will commence until:

• You accept and sign these Terms of Service

• You provide written acceptance and confirmation of the project proposal

• A non-refundable 10% deposit of the quoted amount is received
   

Once these conditions are met, the project will officially begin.

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2. Services and Deliverables

A. Graphic Design

Services include branding, logos, print and digital assets, and media graphics.

• A 10% deposit is required before concept development begins.

• Up to three design concepts will be provided.

• If no concept is approved and you decline revisions, I reserve the right to retain any deposit paid.

• A further 20% deposit is due upon concept selection.

• Regular check-ins with alterations to materials as the project progresses.

• Final payment is required prior to delivery of completed assets.

• Additional revisions beyond the agreed scope will be charged at my standard hourly rate.
   

B. Web Design

Standard projects include a landing page and up to five additional pages, with optional contact forms.

• A 10% deposit is required prior to concept design.

• Up to three design concepts will be provided.

• If no concept is approved and you decline revisions, I reserve the right to retain any deposit paid.

• A 20% deposit is payable upon concept approval.

• A further 20% deposit is due prior to website publication and handover.

• Regular check-ins with alterations to materials as the project progresses.

• Upon completion (domain allocation & website publication) the client will be invoiced for the outstanding balance within 30 days.

• A 24 hour grace period after publication is granted for any minor adjustments at zero cost.

• After the above 24 hour period, any adjustments will be charged at my standard hourly rate.

• Additional pages or integrations are charged separately.

• It is the Client’s responsibility to obtain and maintain domain registration and to cover any additional web development or web builder fees. 

• Discounts may be available for charities and community interest projects.

I offer an optional monthly subscription service at £150 per month, which includes:

• A one-off down payment of £150 to initiate the project and subscription service

• Domain and email registry service.

• Unlimited edits and 24/7 support email, remote access & phone support

• Ongoing updates and maintenance - including domain & email management

• An optional 5 pages added per month for FREE.

• A minimum contract duration of 3 months is required. Any cancellations within 3 months will be required to pay an equivalent to the original project quote (as stated in the project scope) minus the already paid subscription amount. 

• Upon cancellation, any annual or upfront costs paid by me on your behalf will be deducted from your most recent monthly payment. Should these costs exceed that amount, you will be invoiced for the outstanding balance, payable according to these Terms. All transfer of funds and allocation of responsibility must be completed within 14 days of cancellation.

• Any clients not subscribing to the monthly plan (including previous subscribers) will be charged my hourly rate for edits, additions, maintenance, support, or updates.

• I do not develop custom APIs but can integrate third-party APIs at additional cost.

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C. Video Editing

Services include promotional videos, trailers, social media content, and other video editing.

• A 10% deposit is required prior to the initial storyboard development.

• Only one storyboard will be developed with the opportunity for the client to address alterations.

• If the client outright declines the storyboard and is unwilling to make revisions, I reserve the right to retain any deposit held.

• A 20% deposit is payable upon completion of the project asset library (clips, images, music, etc.).

• A further 20% deposit is due after the client reviews the completed edit but before final delivery.

• A final joint review session (up to 60 minutes) provides the last opportunity for any changes.

• No further edits will be made after the final review session concludes other than those discussed.

• Final payment may be made during the review session or via invoice.

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D. Content Creation Mentorship

Services include content strategy, guidance, post-production advice, performance review, and technical support.

• One-to-one mentorship sessions are charged at £50 per hour, payable upfront.

• Group mentorship sessions are charged at £200 for a 3-hour session, with up to 8 participants, payable upfront.

• A free 30-minute consultation is offered prior to booking.

• No refunds are available unless a session is shortened or cancelled by me.

• I am not responsible for any changes to growth, be it positive or negative, or client actions following mentorship.

• Technical support for streaming or editing software is available during mentorship at additional cost.

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3. Payment Terms​

• All deposits must be paid at the times started in the above terms.

• All invoices are payable within 30 days of issuance.

• An 8% interest charge will apply on any overdue payments.

• Failure to pay may result in legal action to recover outstanding balances plus additional fees.

• Monthly payment options available at my discretion for outstanding balances of over £1,000.
   

4. Refund Policy

• Deposits are non-refundable upon payment.

• Refunds will not be issued after 31 calendar days from payment date.

• Content creation and mentorship refunds are only available if sessions are shortened or cancelled by me.

• Refunds following project cancellation by me are discretionary and considered based on project progress.

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5. Intellectual Property and Copyright

• You agree that you own or have secured all necessary rights and permissions for any materials you provide for use in the project.

• You accept responsibility for any copyright infringement claims related to submitted materials.

• I accept no liability for infringement claims arising from materials provided by the Client.

• I reserve the right to refuse projects where ownership of content cannot be verified.

• Illegal content will be reported to appropriate authorities.

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6. Project Timelines & Delays

• Project deadlines will be agreed upon within the project scope after concept approval.

• Due to personal and family commitments, some flexibility in timelines may be necessary.

• I will notify you promptly of any delays on my part and discuss any potential cost or timeline adjustments.

• If any delays occur causing major adjustments to timelines that are at my own fault, I may offer appropriate discount at my discretion.

• Delays caused by the Client (e.g., late delivery of materials or unresponsiveness) may affect the schedule without entitling the Client to discounts.

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7. Post-Delivery Review and Changes

• Graphic Design: Any additional alterations to any graphic design elements outside of the project scope are charged at my standard hourly rate.

• Web Design: A 24-hour post-publication revision window is provided for minor adjustments, after which edits will be charged at the standard hourly rate.

• Video Editing: The final review session is the last opportunity to request changes. No further edits will be made after this session.

• Content Creation Mentorship: Reviews to be held regularly at the request of the client with recommendations from myself. 

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8. Privacy and Data Protection

Your personal information will only be used to manage communications, project delivery, and invoicing. I will not sell any of your data. I will only share your data with relevant individuals related to the project with your permission. I will only contact you for marketing purposes with your consent. Your information is handled in a safe and responsible manner.

 

a. Data Collection
I collect personal data only when necessary, and always in accordance with applicable laws and regulations. This may include your name, email address, phone number, and any other data you voluntarily provide when using my services.

b. Purpose of Processing
We process your data to:

• Provide and improve our services

• Communicate with you

• Fulfill legal and contractual obligations

• Ensure security and prevent fraud

c. Legal Basis
I only process your personal data where we have a lawful basis to do so, including your consent, the performance of a contract, legal obligations, or our legitimate interests.

d. Data Sharing
I do not sell or rent your personal data. I may share data with trusted third-party providers under strict confidentiality agreements, only as necessary to deliver my services or comply with legal obligations.

e. Data Security
I implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

f. Data Retention
I retain your personal data only for as long as necessary to fulfill the purposes outlined in this statement, unless a longer retention period is required or permitted by law.

g. Your Rights
You have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

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9. Accessibility

I’m committed to making my website accessible to everyone, including people with disabilities. I want all visitors to have a smooth and inclusive experience, and I’m actively working to ensure that my site meets the highest standards of accessibility.

I aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which provide guidance on how to make digital content more accessible and user-friendly.

To support this, I’ve taken steps to:

• Use clear, readable text and high-contrast color combinations

• Structure content in a logical and consistent way

• Add alternative text to images and other non-text content

• Ensure the site can be navigated with a keyboard

• Avoid flashing content or visual distractions

Accessibility isn’t something I consider finished — it's an ongoing process. I regularly review the site and make updates to improve usability for everyone, regardless of ability.

If you experience any issues accessing content on this site or have suggestions on how I can improve, please reach out. I genuinely welcome your feedback and will do my best to fix any problems quickly.

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10. Dispute Resolution

Any disputes arising under these Terms should first be addressed through informal negotiation within 14 days of notification.

If unresolved, both parties agree to attempt mediation by a mutually agreed neutral third party before pursuing legal action.

Urgent relief may be sought through the courts if necessary.

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11. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Both parties submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from this agreement.

If you have any questions or require clarification on any point, please contact me before agreeing to these Terms & Conditions. Clear communication helps ensure a smooth working relationship.

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13. Right to Cancel

I reserve the right to cancel any project at any time under circumstances including but not limited to:

• Medical or personal emergencies

• Family obligations

• Illness or bereavement

• Client misconduct or breach of these Terms

• Legal or reputational concerns related to the project or involved parties

If I cancel a project, I may offer a refund at my discretion based on the work completed.

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You as the client also have the right to cancel at any time subject to the above cancellation fees.

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Thank you for choosing to work with me.

 

OAF

 

info@oafidan.com