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Refund Policy

This Refund Policy is an integral part of the Terms & Conditions governing the provision of freelance services by me (“the Business”) to you (“the Client”). By engaging my services, you acknowledge and accept the terms outlined below:

 

1. Non-Refundable Deposits

All initial deposits (typically 10% of the quoted amount) are strictly non-refundable. This policy applies to all services including, but not limited to:

  • Web Design

  • Graphic Design

  • Video Editing

  • Content Creation

Deposits secure your place in my schedule and cover administrative and preparatory work.

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2. Refunds After Payment

Refunds will not be issued for any payment made more than 31 calendar days prior to the request.

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3. Service-Specific Refund Conditions

Graphic Design, Web Design, Video Editing

  • If no concept or storyboard is approved and the Client declines revisions, the deposit will be retained as compensation for time and effort already invested.

  • Any additional deposits made after concept or asset approval are also non-refundable, except where I, the Business, cancel the project (see Section 5).

  • Final payments are due before delivery; no refunds will be issued after final deliverables are sent or published.

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Content Creation Mentorship

  • No refunds will be offered unless a mentorship session is cancelled or shortened by me.

  • Clients are responsible for their own outcomes following mentorship. No refunds will be granted based on performance, growth, or client dissatisfaction with results.

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Monthly Website Subscription

  • A minimum contract duration of 3 months is required.

  • If cancelled within this period, the Client must pay the full original project quote minus any already paid subscription fees.

  • Any annual or one-off fees paid by me on the Client’s behalf will be deducted from the most recent monthly payment, or invoiced if exceeding that amount.

  • No partial refunds are issued for unused subscription days or services.

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4. Cancellation by Client

You may cancel your project at any time. However, please note:

  • All deposits and payments made up to the point of cancellation are non-refundable.

  • Any work already completed will be billed in full.

  • For subscription cancellations, the minimum contract terms and deductions listed above will apply.

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5. Cancellation by Business

I reserve the right to cancel any project due to:

  • Personal emergencies, illness, or bereavement

  • Legal, ethical, or reputational concerns

  • Breach of terms or misconduct by the Client

In such cases, a partial refund may be issued at my discretion, based on:

  • The stage of project completion

  • Any non-recoverable expenses already incurred

  • Time already spent on your project

Refunds, if any, will be processed within 14 days of cancellation.

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6. Refund Requests

All refund requests must be submitted in via email to info@oafidan.com. Each request will be assessed on a case-by-case basis. Refunds are not guaranteed and are only issued in accordance with this policy.

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